Shipping, Return & Refund Policy – Green Land Oils
At Green Land Oils, we value your trust. That’s why we keep our shipping and returns process simple, transparent, and customer-friendly.
Shipping Details
-
✅ We deliver across most pincodes in India (No international shipping currently).
-
✅ Orders are dispatched within 1–3 working days after payment confirmation.
-
✅ Most orders are shipped the next working day.
-
✅ Orders placed on Sundays or holidays will be processed the next working day.
-
✅ During peak seasons (festivals/holidays), shipping may take a little longer.
Once your order is shipped, you will receive an email & SMS with tracking details.
Failed Delivery / Wrong Address
If delivery fails due to wrong address, incomplete details, or recipient not available, re-delivery charges will be applied. If the issue is from our courier partner, you will not be charged.
Cancellation Policy
We reserve the right to cancel any order due to:
-
Incorrect pricing listed by error
-
Out-of-stock products
In such cases, you will receive a 100% refund within 7 working days.
Returns & Replacements
We want you to be 100% satisfied with your order. If you face any issue, we offer:
-
Transit damage / Wrong item / Defective product → Replacement at no extra cost. (Please inform us within 15 days with photos if damaged).
-
Didn’t like the product → Return within 5 days for a refund or replacement (product must be unused and in original packaging).
Refund Policy
-
Refunds are processed via the same payment mode.
-
Initiated within 48 hours of approval.
-
It may take 3–7 working days for the amount to reflect in your account (depending on your bank/payment partner).
At Green Land Oils, we follow a “fair policy” – if the mistake is ours, you will never lose your money. If you need help, just write to us at greenlandoilsgreen@gmail.com or call our customer support